In BOSTON, we need a

Director, Product Design & Strategy

At A&G, we work with today's most notable brands to create digital experiences that improve the lives of customers, employees, and the community around us. Our CX team works across design, business and technology to help organizations create and launch new digital products and services. Our focus on craft and our lens in experience design has helped us deliver amazing work for brands like Dunkin’, Keurig, Toast, Cava, Biogen and more. We’re looking for a seasoned design leader who brings deep experience of digital product design to help us build the future. You will help lead a growing team of senior designers, working across the full range of the design process from in-depth research and prototyping to user testing, product vision and visual execution. You will also partner very closely with in-house client teams to help them to grow and scale their design practices and build the design systems and tools that power customer experiences for millions of users. As a Director of Product Design & Strategy, you will be responsible for helping to grow and lead a team that collaborates with clients to create, launch and scale digital products, services and enterprise platforms. You will also be responsible for shaping a team culture that enables and inspires your team to do their best work.

Responsibilities:

  • Accountable for the management and growth of A&G’s Customer Experience Profit and Loss Center.
  • Lead activities that help clients define and develop robust visions and roadmaps that will guide product strategy and align product and service development activities with the organization’s mission, goals and overall brand messaging.
  • Collaborate with A&G and client stakeholders to guide programs within CX engagements that drive business growth through customer-focused innovation and data and research-driven insights.
  • Drive activities that help A&G’s clients define, map and prototype existing and future-state business models and supporting technology and processes.
  • Drive activities that help A&G’s clients develop design-led requirements gathering and product development documentation and best practices for CX engagements.
  • Drive collaboration and alignment across A&G stakeholders to define and grow design-driven research & insights capabilities.
  • Act as a subject matter expert for clients and internal teams, proving thought leadership and product design and development best practices.
  • Train, coach and mentor product/UX designers and other junior members of the A&G CX team as needed.
  • Responsible for team management and hiring (as required) to develop a premier product strategy team that is highly collaborative and focused on delivering outcomes that meaningfully impact A&G (and our clients’) businesses.
  • Foster a strong product design culture within A&G and within client organizations that focuses on the importance of execution - relying on continuous, structured and rapid learning.
  • Collaborate with and empower program managers in the organization to work effectively and to maximize A&G’s impact across client engagements, programs and capabilities.
  • Develop processes, tools and templates needed to run A&G CX engagements efficiently and maximize A&G’s value to clients throughout the innovation lifecycle. 
  • Lead proposal efforts from a CX perspective to communicate and sell A&G’s value proposition and help shape follow-up/cross-sell opportunities at existing clients.
  • Communicate effectively, written and verbally, across a diverse set of audiences, internally and externally.

This role is for you if you:

  • embrace the spirit of craftsmanship and can plan, manage and oversee activities that help us tirelessly polish digital products towards perfection
  • enjoy being hands-on from time-to-time
  • relishes the opportunity to be a player-coach
  • pride yourself on the ability to help the entire team distinguish between “good” and “great” work 

If you've already mentally checked a bunch of these boxes, hit that Apply button. Let's see if we're a match.

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Allen & Gerritsen (A&G) is a fiercely independent agency in the cities where independence was born, Boston & Philadelphia. Innovation & culture drive its success. Allen & Gerritsen is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer.