Despite decades of investment in HR technology, many employees still see people operations as more focused on process than on people. In this Fast Company feature, 100 business leaders examine how AI, culture, leadership, and trust are reshaping the future of HR—and why the function must evolve from a compliance center into a true talent and performance engine. A&G CEO, Andrew Graff, adds to the conversation by arguing that organizations shouldn’t wait for exit interviews to discover what’s wrong:

“Don’t wait for exit interviews to fix retention: Most HR departments operate reactively, waiting for employees to voice concerns only after they’ve reached a breaking point. To truly stay ’employee obsessed,’ companies must prioritize their own internal talent just as they do their clients. Implement an unignorable check-in process—a proactive, consistent rhythm of engagement designed to uncover opportunities or challenges early. By creating psychological safety and asking for feedback, you can eliminate surprises, address frustrations in real-time, and ensure your people feel heard while they are still invested in the organization.”—Andrew Graff, CEO, Allen & Gerritsen

Read more: Fast Company | Why we still hate HR—and 100 business leaders on how to fix it